A little help. Back to watching.
Setup, playback or a guide that does not look right? Start here. Support covers the TiviTune player, not the content or subscription supplied by your provider.
Contact TiviTune support
Email support@tivitune.com with your platform, app version, device model, operating-system version, what you expected and what happened. Include a short set of steps and any safe error code. For privacy or deletion requests, email privacy@tivitune.com.
Do not include passwords, complete playlist or stream URLs, provider account details, API keys, backup files or screenshots showing a private library. Describe the source type—M3U or Xtream—instead. We will ask for additional safe information if needed.
A playlist will not import
Check that you selected the right source type and entered the address exactly as supplied by your authorized provider. An M3U channel playlist is different from an HLS media manifest, even when both end in .m3u8. On Android TV, use a playlist link rather than a local file.
For Xtream, use the provider’s server address and the credentials for your existing account. Confirm the account is active and your device has network access. Prefer HTTPS; do not disable certificate checks or share credentials publicly. If the provider is unavailable, retry later instead of repeatedly sending the same request.
A title will not play
Try another item from the same source and check the device’s network connection. Availability, connection limits, formats, subtitles and seek support are controlled in part by your provider and device. TiviTune cannot restore an expired subscription or bypass DRM.
On Windows, try the integrated Compatibility playback engine when the Windows engine cannot play a source. On Android TV, note the safe error message and whether the failure affects one channel or the whole source. Do not reset a working library as your first troubleshooting step.
Programme times or listings look wrong
Check your device’s date, time and time zone. XMLTV listings must match the channel identifiers in your source. Missing or outdated information must come from the guide provider; TiviTune does not invent it.
On Android TV, open Settings > TV guide to review the assigned feed and its Programme times adjustment. Use an adjustment only when the feed is consistently offset. Live events can overrun their published slots even when time-zone handling is correct.
Android TV access and future devices
Android TV and Google TV are currently in internal testing. Email support to ask about access. This is an inquiry, not an automatic enrollment or promise of a place. Do not use an unrelated Play listing or APK advertised under a similar name.
Android phones and tablets are planned, not available. Windows and TV libraries are separate; there is no account-based cross-device synchronization.